Help / Support

Get assistance with pre-purchase or post-purchase issues, 24/7 through our support page or Discord server.

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FAQ's / Frequently Asked Questions

  • How long does it take for payments to process?
    Generally payments process instantly, but on rare occasions it may take up to 5 minutes.
  • How long do I get to keep my rank?
    Forever! Your rank lasts for the life of the server.
  • What about key and item purchases?
    Forever! If a server resets, you receive new items, keys, etc!
  • When is the next sale?
    Sales are announced in-game and on our Discord at https://discord.gg/HACFz5e
  • Notes:
    If you are under 18 years of age, consult a parent or guardian before confirming the purchase.
    Double check your username to ensure the perks are going to the correct account.
    Please make sure to carefully read our terms and conditions before purchasing anything from our store.
  • I have other questions.
    You can reach us anytime through support.minepixel.org